Shipping in Germany costs 5.95 Euros, free for orders over 95 Euros. Outside Germany, shipping is 9.99 Euros, also free for orders over 95 Euros.

The Delivery carrier we are currently using is DHL.

You will receive a Shipment Confirmation email including your tracking code once your order has shipped. Please allow 1-3 business days to receive the code.

You have a 30-day return policy, which means you have 30 days after receiving your item to make a return.

To start a return, you can go to the Returns section.

There you can type in your order number and the E-mail address with which you ordered. We’ll send you a return shipping label, as well as instructions on how and where to send your package. 

When packing the goods, please make sure that the goods arrive with us in their original packaging and intact.

You can then drop off your package in a DHL parcel shop of your choice. 

As soon as we receive your shipment, we will refund you the purchase amount minus the cost of return shipping (€5.95 standard).

We strive to process your return as quickly as possible and initiate the refund. This can take up to 10 days after receipt of goods in our warehouse.

Complaint

In the event that your order has arrived faulty or damaged, please send us an email with photos and a short explanation to  info@nulahaus.com.We will take care of your request and tell you exactly how to proceed.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nulahaus.com.